Privacy

Privacy Policy

This policy explains how we handle contact details, enquiry information, and custom order notes submitted through the website.

1. Information We Collect

When you submit an enquiry, we may collect your name, email address, phone number, organisation, product interest, quantity, timeline, customisation notes, uploaded artwork details, and any message you choose to send.

2. How We Use Information

We use enquiry information to reply to you, understand product or flooring requirements, prepare quotations, discuss artwork or sizing, arrange follow-up communication, and improve our product and service experience.

3. Custom Order Details

For teamwear enquiries, we may process information about logos, sponsor marks, player names, numbers, sizes, colours, and other customisation choices so that we can advise on or prepare the requested order.

4. Sharing Information

We do not sell your personal information. We may share necessary order or enquiry details with trusted suppliers, fulfilment partners, or service providers when needed to respond to your request or prepare a quotation.

5. Website and Analytics Data

The website may collect basic technical information such as device, browser, pages visited, and approximate usage patterns. This helps us understand performance and improve the browsing experience.

6. Data Retention

We keep enquiry and order-related information only for as long as needed for customer communication, quotation history, operational records, legal obligations, or legitimate business purposes.

7. Your Choices

You can ask us to update, correct, or delete your personal information where applicable. Some information may need to be retained if it relates to an active enquiry, order, payment, dispute, or legal requirement.

8. Contact

If you have questions about this Privacy Policy or how your information is handled, contact CEPA the Rock using the details on our Contact Us page.

Need to update your details?

Use the contact page and include the email or phone number connected to your enquiry so we can identify the right record.